Frequent Asked Questions

Q) Is there any functional different between IMP500 with different colors of Black/Blue, White/Blue and White/Red?

A) No, The only difference is color.

Q) Does IMP500 work with my iPhone/iPod Touch/iPod orginal USB cable?

A) Yes. IMP500 works well with any cable with USB adapter.

For charing iPhone/ iPod, the orginal cable is perfect for IMP500.

For Blackberry User, you can also use original cable come with Blackberry.

Q) What kind of battery does IMP500 use?

Q) Why Lithium-ion Polymer is the best?

A) Rechargeable lithium-ion polymer provides the best performance for you devices. It is used by iPod/iPhone as well.

1) High energy density - potential for yet higher capacities.

2) Very low profile - batteries resembling the profile of a credit card are feasible.

3) Flexible form factor - manufacturers are not bound by standard cell formats. With high volume, any reasonable size can be produced economically.

4) Lightweight - gelled electrolytes enable simplified packaging by eliminating the metal shell.

5) Improved safety - more resistant to overcharge; less chance for electrolyte leakage.

Q) Does IMP500 work with all generations of Apple iPhone and iPod?

A) Yes. IMp500 works well with 2nd gen. iPhone, iPhone 3G, iPhone 3Gs, all iPod Touch, all iPod nano, and all iPhone classic.

Q) May I transfter data (music, picture, etc.) using the USB cable come with IMP500?

A) No, Please use the orginal cable come with your devices to transfer data. Our cable is only for charging devices.

Q) I need to go travel within 3 days, how can I receive the product within 3 days? Is it possible for me to receive it within 2 days or overnight?

A) Our warehouse is located at San Jose of California.

1) If you need it within 3 days for a california customer, you can select USPS priority mail which is free shipping, you can receive it within 3 days.

2) If you need it within 3 days for non-california customers, such as central or east of USA, please choose one day delivery shipping, you shall be able to receive the product within 2-3 business days. If you choose UPPS priority mail, you will receive it within 3-5 business day

3)If you need it within 1-2 day for non california customers, please choose overnight delivery. If you need it immediately, please contact us at support@imaxpower.com and inform us when you need to receive the powerpack, we will be able to get back to you within a few hours. We will try our best to deliver the product to your hand as quick as possible.